Refund & Shipping Policy

At VALE, we created this Refund & Shipping Policy to give every customer a secure, transparent, and stress-free shopping experience. Whether you’re purchasing skincare, grooming essentials, or accessories, this Refund & Shipping Policy explains exactly how returns, exchanges, and deliveries are handled from start to finish.

Refund & Shipping Policy Details

Our Refund & Shipping Policy allows customers to request a refund within 7 days of receiving their order. To qualify, the product must remain unopened, unused, and in its original packaging. Once we receive your return request, our team will review and process it according to the guidelines outlined in this Refund & Shipping Policy.

Refund Process

If your item arrives damaged or incorrect, you may request a refund or exchange. Please provide your order number and a clear photo of the issue. All approved refunds will be sent back to your original payment method within 3–7 business days.

Shipping Policy

Orders are processed within 1–3 business days. Delivery times vary based on location, and tracking details will be emailed once your order has shipped. In cases of delayed or lost packages, our support team will assist you in resolving the issue quickly and fairly, following our Refund & Shipping Policy standards.

Additional Information

For further guidance on consumer rights, you can visit the official FTC resource here:
If you need direct assistance, please reach out through our
Contact us  page.
Our mission is to ensure a smooth and enjoyable shopping experience for every customer. With this Refund & Shipping Policy, we aim to maintain clarity, fairness, and reliable service at all times.

https://valenourish.com/pages/refund-shipping-policy